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Panel A · Legal

Terms of Service

Last updated 2026-10-13

These terms address our website and the production services we agree to provide. Project terms apply when a signed production agreement expressly incorporates this dated version. An inquiry does not reserve a date or authorize a production.

Panel A is an independent production company. In these terms, "we," "our" and "us" mean the Panel A contracting entity identified in your signed production agreement. "Client" and "you" mean the person or organization that signs that agreement through an authorized representative. Our agreement identifies the actual legal parties; a shared team, business address or administrative system does not make another company a party to your project.

Our website describes production services for healthcare, brands, agencies and documentary work. It does not provide medical, legal or regulatory advice. An inquiry, consultation request, preliminary discussion or unsigned proposal does not create a production engagement, book an appointment, reserve crew or authorize access to patient information.

Before work begins, we and the client complete and sign the production agreement and scope. Each signer must have authority to bind the named party. Keep the complete agreement, this incorporated version and its attachments. Our contact form is a business inquiry form, not an electronic signature for a production agreement, patient authorization or Business Associate Agreement.

The signed scope identifies the brief, services, shoot days, locations, crew, final deliverables, formats, audience, channels, territory, usage term, review contacts, milestones, investment, payment terms and exclusions. A "deliverable" is a final edited item expressly listed there. A "preview" is a watermarked or otherwise agreed review copy. Raw recordings, working files, unused material and additional versions are excluded unless expressly included.

Mandatory law and applicable union obligations prevail. For protected health information (PHI), the applicable signed Business Associate Agreement (BAA) controls data handling over conflicting service, platform, payment, release or archive provisions. A valid patient authorization and other subject or asset permissions limit what may be recorded, disclosed or used; the production agreement cannot enlarge those rights. The most restrictive applicable permission controls the affected use.

Subject to those protections, a signed project-specific agreement or signed change order controls over conflicting general terms. These terms apply only to the extent expressly incorporated. Identify attachments by title, date and version and resolve inconsistent terms before affected work. A later website update does not rewrite a signed engagement. Purchase-order boilerplate or instructions from an unauthorized contact do not change our agreement without our signed acceptance.

A shoot date is reserved after the agreement is signed, the required reservation payment is received and we confirm the booking in writing. The scope states the amount, due date and any authorized alternative arrangement. A proposed date remains subject to availability until those conditions are met.

An advance counts toward the agreed project investment. Calling a payment a deposit does not make every amount nonrefundable. Cancellation and refund treatment follows Section 8 and any expressly signed project-specific reservation terms. We do not create an automatic penalty, forfeiture or interest amount through an incomplete scope or an unsigned invoice.

The signed scope states the project investment, currency, tax treatment, authorized expenses, installment amounts, due dates and final-balance trigger. Investment, schedules and extra-work rates are those expressly agreed in the signed scope. Payment instructions must identify the Panel A contracting party. Confirm any unexpected change in payment instructions through a known contact.

Unless a signed project term expressly allows otherwise, we release full-resolution, unwatermarked final deliverables and the agreed final-use rights after the required project payments have cleared. We use the agreed preview process for review. A preview is for private review, not public distribution or commercial use.

Raise an invoice question promptly with the project approver, identifying the amount and reason. We review genuine disputes in good faith; undisputed amounts remain due on the agreed schedule. After written notice and five business days to cure an overdue undisputed amount, we may pause future work and reasonably adjust dependent dates. Interest, collection expenses or additional payment remedies apply only when expressly agreed and lawful. No short reporting window automatically waives a genuine claim.

A payment dispute never suspends required privacy safeguards, incident reporting, individual-rights assistance, lawful records access, PHI return or destruction, or mandatory labor payments. We do not hold PHI to collect a commercial balance. Payment does not cure a missing authorization or create rights we do not own.

The client supplies accurate project information, the materials and access assigned to it, and timely decisions through its named authorized approver. Identify confidential material, brand restrictions, required captions, accessibility specifications, clinical review and third-party approval requirements before the scope is signed. We are responsible for the services and original contributions assigned to us.

The scope sets shoot, preview, feedback and delivery dates and the dependencies for those dates. Delayed materials, access, consolidated feedback or required clearance reasonably extend the dates that depend on them. We promptly identify the effect and agree any extra work through the change process. A rush request needs a written accepted scope and schedule; it creates no automatic surcharge or delivery guarantee.

Final acceptance and permission to distribute require the documented approvals specified in the agreement. Silence does not approve a final deliverable, a medical claim, sensitive material or a privacy disclosure. Any proposed deemed-acceptance rule requires a separate signed term and cannot substitute for legally required permission.

Unless the signed scope states a different number, the engagement includes one revision round per deliverable set. A round is one consolidated set of reasonable changes within the approved brief. The client confirms in writing when its complete feedback is ready. We begin the round after that confirmation so conflicting or piecemeal instructions do not create multiple edit cycles.

Within-scope revisions may address pacing, sequence, color, titles and minor audio adjustments. A new creative direction, new deliverable or format, newly supplied material, reshoot, substantial re-edit or further round can require additional work. Correcting our failure to meet the agreed scope does not become a paid creative change merely because a revision round has ended.

Authorized approvers document changes in a written change order stating the changed services, additional investment, rights and timing. Both parties approve it through the agreed signing method before extra work or commitments begin. We may decline an unapproved change. No hourly rate, minimum, overtime amount or rush percentage is implied.

The scope assigns permit, location, travel, crew, rental, music, stock and other outside commitments, with an approval contact and authorized allowance or threshold. We obtain approval before committing beyond the agreed authority. Provider cancellation terms may make an approved commitment nonrecoverable; we disclose those terms when material to the decision.

The client makes the assigned location, people, products, approvals and supplied materials ready at the agreed call time. A delay may reduce what can be captured within the scheduled access. Extra hours, standby or another day require the agreed rate and authorized change; no automatic idle-time amount applies. Required wages, union guarantees and documented approved commitments remain subject to law and the signed scope.

We seek available refunds and credits after cancellation or postponement and account for recoveries. Neither party automatically shifts its own negligence, avoidable expense or unrelated fines to the other.

Give written cancellation or postponement notice to the named project contacts as soon as the need is known. We try to agree a new date subject to crew, venue and rights availability. Approved incremental commitments for a new date require written confirmation. A no-show or failure to provide assigned lawful access is treated as client cancellation, subject to the same accounting rather than an automatic additional forfeiture.

Unless a signed project-specific cancellation term lawfully provides otherwise, client cancellation owes completed work at agreed rates and documented, approved noncancelable commitments. We deduct payments already made, recovered amounts and avoidable expenses. This accounting is capped at the authorized project investment, including signed changes. We credit each item once, provide a reasonable itemized accounting on request and return any unused excess advance. We do not stack deposit forfeiture, the same outside expense and a second recovery for the same loss.

If we cancel, we promptly notify the client and discuss a comparable replacement or rescheduling, which requires client approval. We return the unused advance after accounting for justified completed work and agreed commitments under the signed scope. This accounting does not excuse our breach or eliminate a remedy available under mandatory law. Ordinary preventable equipment or scheduling failures are not automatically events beyond our control.

A different reservation or cancellation allocation must be specific, lawful and signed before the commitment it governs. An invoice label, blank field or website visit alone creates none. Accrued lawful compensation, confidentiality, privacy and rights restrictions continue after cancellation.

We may stop or refuse unsafe, unlawful or uncleared work. The client discloses known site hazards and access restrictions; each party follows its assigned safety responsibilities. A request or waiver does not require us to proceed in unsafe conditions or excuse a nonwaivable duty.

For unsafe weather, we seek a safe replacement date without an added Panel A rescheduling amount. Earned work and previously approved nonrecoverable outside commitments remain subject to the agreement and available refunds or credits. If safe rescheduling is not feasible, we account for the unused advance under Section 8.

For an event beyond reasonable control that prevents safe or lawful performance, the affected party gives prompt notice, mitigates avoidable loss and works toward rescheduling or lawful completion. Only the affected performance is excused while the event prevents it. Accrued payment, security, reporting and other mandatory obligations continue. Preventable maintenance failures, ordinary lack of funds and avoidable scheduling conflicts are not automatically excused.

Drones, traffic control, moving vehicles, stunts, weapons, fire, animals, intimacy and other elevated-risk activity require separately approved scope, qualified personnel, permits and safety arrangements. Property permission alone does not authorize them. Required insurance and actual coverage must be verified for the particular project; these terms make no representation that a policy, certification or additional-insured endorsement exists.

The scope assigns one clearance owner and identifies who obtains each location agreement, adult or minor appearance release, contributor agreement, asset license, permit and required institutional approval. Each party obtains the permissions assigned to it, discloses limits and warrants its authority in the material it supplies. We may request evidence and withhold affected filming or use while a requirement is unresolved.

Location access does not clear another person, artwork, music, trademark, tenant right or patient record. A client signature cannot bind a participant who has not lawfully authorized the use. Identifiable contributors who appear publicly also need appropriate appearance permission. For minors, verify actual representative authority, work-state rules, schooling, supervision, protected earnings and any required permit, court or union process before participation.

Before filming, verify lawful access, capacity, permissions, safety and required data arrangements. Before distribution, compare the final edit and actual campaign with the clearance record, licenses, approvals and payment conditions. Recheck a new channel, recipient, campaign, materially different edit, expired permission or revocation. Keep complete signed evidence in restricted records; a checklist entry creates no permission by itself.

Healthcare work requires a project-specific review with the provider privacy officer before any patient information is accessed. Determine whether we are acting as independent media, providing services on behalf of a covered entity or upstream business associate, or filming staged material without real patient information. The subject of a film alone does not determine the legal role.

Obtain the required written patient authorization before media access to PHI. For commissioned services involving PHI, execute the appropriate BAA and verify the approved production systems and downstream arrangements before access. A BAA governs services and safeguards; it is not patient consent for public distribution. A general appearance release, treatment consent or facility signature does not replace the applicable patient authorization.

Authorizations must identify the information, disclosers, recipients, purpose, channels and expiration date or related event, and include required notices and lawful signatures. Public patient material requires the applicable authorization and the provider's documented privacy approval. Restrict monitors, charts, wristbands, names, conversations, reflections and background access. Blurring or changing a voice later does not cure unauthorized access at capture.

Honor applicable purpose limits, expiration, written revocation and representative-authority restrictions. Do not rely on a perpetual appearance grant to override them. Preserve lawful action already taken in reliance on an authorization, while stopping or restricting future use as required. Public copies may be difficult to retrieve; no promise is made to recall every copy, and that limit does not excuse lawful future-use restrictions.

Specially protected records, including psychotherapy notes and records under 42 CFR Part 2, require the provider's appropriate additional process; ordinary project forms do not authorize them. Do not send patient information through our website inquiry, ordinary email, text or voicemail. Contact us without patient details to coordinate the provider-approved transfer process first.

The client supplies accurate factual statements and supporting material for objective claims and identifies a qualified clinical and regulatory approver for healthcare work. Final claims, statistics, before-and-after portrayals, required qualifications and disclosures need that review before release. We may refuse unsupported, deceptive or unlawful content.

A testimonial must reflect the person's actual experience and honest view. Disclose paid, employment or other material connections, actor portrayals and expected-results information when required. Participation payment cannot depend on praise. Permission to film is not proof of clinical efficacy. Neither client approval nor a release excuses our own misleading edit or unlawful conduct.

We provide the production services in the signed scope with reasonable skill and care. We do not guarantee patient outcomes, regulatory approval, reach, engagement, sales, revenue, funding, awards or a particular business result. The client retains responsibility for its healthcare services and the lawful distribution decisions assigned to it.

Unless the signed scope selects an assignment, we retain the copyright we lawfully own in our production work. After the agreed full-payment condition is met, we grant the client a nonexclusive license to reproduce, distribute, display, perform and adapt final deliverables for the purposes, channels, territory and term specified in the signed scope. Payment alone creates no unstated unlimited or perpetual use.

The client may authorize the project distributors and platforms identified in the scope to act within those same limits. No standalone resale, unrelated campaign, transfer to an unrelated client or broader sublicense is included. New use requires written agreement and any additional permissions. Venues, sponsors, affiliates and other people do not receive rights merely because they participated in or supplied access to the production.

An express signed assignment after payment transfers only the copyright we own in custom content embodied in the delivered finals. It excludes raw recordings, working files, our pre-existing tools and background assets, third-party material, and personal appearance or privacy rights. Included background assets receive the license needed for the agreed final use. A buyout cannot enlarge participant, patient, music or stock permissions or override mandatory statutory or union rights.

Third-party music, stock, artwork, trademarks and other material remain subject to their actual licenses. The assigned clearance party verifies the intended campaign, edits, channels, territory and term. Music composition synchronization and sound-recording master rights are distinct; any required performing, performer, union or cue-sheet obligations also remain to be resolved. Do not extract an outside asset for standalone use or assume a stock subscription clears every campaign.

No party may use recordings for model training, a voice clone, face replacement, synthetic performance, digital replica or unrelated reuse under these general terms. A proposed special use requires separate specific lawful permission, compensation and safeguards where applicable, including subject and union consent. Routine finishing preserves the recorded performance and remains within the approved scope.

Patient or sensitive material may not enter an unapproved AI, transcription, cloud, review or personal-account service. Approving a creative tool does not establish that it may receive PHI. The signed BAA and completed operating schedule control those services.

We have no automatic right under these terms to publish a client's production, name, marks, set photographs or behind-the-scenes material for our own promotion, awards or portfolio. Identify any agreed material, purpose, recipient, channel, earliest release and term in a separate written approval, and obtain the necessary underlying rights.

Client approval alone does not replace a participant's permission, music license, property restriction or valid patient authorization. Patient material requires a lawful disclosure basis, express permission for the specific Panel A use and the healthcare client's written privacy approval. A BAA alone grants no independent Panel A marketing right. Patient confidentiality never depends on purchasing an extra confidentiality arrangement.

Each party protects the other's nonpublic business and project information with reasonable safeguards, uses it for the engagement and shares it only with authorized people bound to corresponding duties. Information lawfully public, independently developed or lawfully received without a confidentiality duty is excluded. Ordinary business confidentiality continues for three years after completion; trade secrets and regulated information remain protected as required by law and the applicable agreement.

Lawful required disclosures, protected reports to government, legal advice, protected discussion of pay or working conditions, and other nonwaivable reporting rights remain permitted. Where lawful, notify the other party of a compelled disclosure and limit it to what is required. Confidentiality does not conceal unlawful conduct.

Before sensitive work, complete and verify the approved capture, access, editing, transfer, review, vendor, backup and deletion arrangements. A generic NDA does not replace a required downstream BAA. Follow the applicable incident and assistance deadlines, including any stricter signed BAA deadline. Neither this website nor a form signature certifies that any particular vendor or system is approved for PHI.

The scope states the delivery method and recipient, final formats, acceptance method, source-file inclusion and any approved transfer or archive service. We deliver through the agreed systems. Private patient material requires the approved restricted method; a public portfolio host or ordinary public share link is not a default PHI delivery channel.

The client backs up delivered files and uses them within cleared rights. Raw recordings, editing projects and archival storage are not included unless stated. Any included source material remains subject to participant, license and privacy restrictions and the condition of the original recordings; no independent-editing compatibility promise is implied.

Agree the retention period, completion trigger, return recipients, deletion deadline, backup treatment and any preservation need in writing. Storage follows the agreed schedule, subject to law and the applicable BAA. We may remove expendable working material after the agreed period and notice. Do not rely on continuing download access or assume deleted material can be recovered.

For PHI, follow the BAA's feasible return or secure destruction requirements, including subcontractor copies. If that is infeasible, document the reason, extend protection and limit further use to the reason retention is necessary. Do not keep patient material for ordinary business convenience, unrelated reuse or portfolio. Contract evidence and lawful preservation holds require their own restricted treatment and do not create a general publicity license.

Each party is responsible for its breach, supplied material, assigned clearances and wrongful conduct. To the extent lawful, each indemnifies and defends the other and its personnel against third-party claims to the extent caused by its infringement, failure to obtain assigned permission, negligence or willful misconduct. The client is also responsible for its distribution outside the cleared scope. Neither party indemnifies the other's own fault.

The party seeking protection gives prompt notice and reasonable cooperation. Late notice reduces that protection only to the extent it causes material prejudice. The responsible party may control the defense with competent counsel, subject to conflicts and the other party's reasonable participation. A settlement imposing an admission, payment, ongoing restriction or other obligation on the other party needs its written consent. Recoveries must reflect responsibility without double recovery.

PROPOSED AGGREGATE COMMERCIAL LIABILITY CAP. To the maximum extent permitted by law and subject to the exceptions below, our total aggregate monetary liability to the client arising from or relating to the affected engagement, whether in contract, tort, contractual indemnity or another theory, will not exceed the total amounts actually paid to us for that engagement. This is one aggregate limit for the engagement across claims and events, including related claims against our officers, employees and crew for the covered services; it is not a new limit for each claim. It applies to our contractual indemnity for ordinary commercial third-party claims to the extent lawful, so an indemnity label does not silently defeat it.

PROPOSED CONSEQUENTIAL-DAMAGES EXCLUSION. To the maximum extent permitted by law and subject to the same exceptions, we will not be liable to the client for indirect, incidental, special, consequential, exemplary or punitive damages, including lost profit, revenue, business opportunity, goodwill or business interruption, arising from the affected engagement. This exclusion applies regardless of the theory of liability and whether such loss was foreseeable or its possibility was disclosed. It does not reclassify a direct loss as consequential merely because the loss concerns money.

These limits concern ordinary contractual commercial monetary remedies. They do not exclude or limit our fraud, willful misconduct or gross negligence; bodily injury or death caused by our negligence; nonwaivable workplace, wage, statutory privacy or other rights; liabilities or remedies that cannot lawfully be limited; or governmental enforcement, regulatory authority, penalties or required reporting. They never cap, waive, suspend or excuse required PHI safeguards, incident reporting, individual-rights assistance, HHS access, material-breach termination, return/destruction or the performance and expenditures required to meet mandatory HIPAA obligations. A monetary limit is not permission to stop those duties or misuse information.

The cap and exclusion protect us against covered commercial claims; they do not limit the client's accrued agreed payment duties, responsibility for unauthorized distribution, or contractual indemnity for claims caused by its own supplied materials, missing assigned permissions or wrongful conduct. The agreed cancellation accounting and prohibition on double recovery still apply. A signed project rider may change the monetary allocation only if it identifies the exact exception and remains lawful; silence, a purchase order or a general indemnity clause does not change it. These are expressly proposed commercial terms for business and legal review, not a statement of approval or enforceability. Insurance obligations and endorsements require actual project verification; no coverage is promised here.

Site films, images, logos and text belong to us or their respective rights holders. You may view the site and share its page links for lawful reference. Downloading, reproducing, scraping for model training, licensing, republishing or commercially exploiting the content requires the appropriate permission. A public display does not transfer ownership or clear a subject's likeness or privacy rights.

Do not submit unlawful material, impersonate another person, interfere with the site, bypass access controls, introduce malicious code or collect other people's data without authority. Provide accurate business inquiry details. Our site is for general production information and business contact; do not use it for clinical advice, emergencies or confidential patient submissions.

We may correct site information, change available content or restrict misuse. Site availability and links to outside services can change. General information does not replace a signed project commitment. Nothing here excludes a mandatory legal right or limits the obligations we expressly undertake in your agreement.

For an incorporated project agreement, the parties first try to resolve a dispute through their named representatives in good faith for up to thirty days after written notice, unless they agree otherwise. This step does not delay a statutory deadline, required reporting, individual rights, emergency protective relief or a lawful small-claims filing.

Unless the signed project agreement selects another lawful arrangement, Arizona law governs, subject to controlling federal law and mandatory protections of the applicable jurisdiction. Disputes proceed in courts with lawful jurisdiction in Maricopa County, Arizona, unless mandatory venue rules require otherwise. No arbitration agreement or class-action waiver arises solely from these terms; arbitration requires a separate express signed agreement.

Attorneys' fees and recovery expenses are available only as a lawful court award or an express enforceable signed provision permits. Nothing bars a lawful regulatory complaint, protected report, cooperation with authorities or a right that cannot be waived.

Use the project notice contacts for formal notices, approvals and disputes. Report urgent privacy or security concerns through the incident contacts and methods in the BAA; do not rely solely on an unmonitored general inquiry. We use lawful electronic signatures and counterparts only with signer intent, consent to the method and a complete retained copy. Required witness, notary, court, representative and union formalities still apply.

The signed production agreement, completed scope, incorporated dated terms and identified attachments contain the engagement agreement. Changes and waivers require signed writing; a waiver on one occasion is not continuing. If a provision is invalid, limit or sever it as law permits without expanding a privacy or use permission. No party may bind the other to an unrelated obligation.

We may engage qualified crew and remain responsible for our agreed services and applicable privacy oversight. Transfer of service obligations needs the other party's written consent; any transfer of final-use rights remains subject to clearance restrictions. Payment accounting, ownership, use limits, confidentiality, privacy, claim and dispute provisions survive to the extent their purpose requires.

We may publish a later website version for future use, identified by its date. It does not retroactively amend an incorporated project agreement or grant new consent. Our Privacy Policy describes website information handling; it is not a BAA or a patient authorization.

For questions about these terms or to request an agreement, contact hello@panelastudios.com or (602) 497-0331. Our business address is 7201 W Oakland St, Suite 4, Chandler, AZ 85226. For an existing project, also use the authorized contacts in your signed agreement.

Contact us without patient details to arrange an approved healthcare workflow. Do not submit PHI, medical records, patient photographs, insurance identifiers or confidential health stories through an ordinary inquiry.